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Returns FAQs

100% satisfaction guarantee.

We want you to be 100% satisfied with your new fin(s). If something goes wrong we are here to help resolve any issues in a fast and effective manner.

What if my fin(s) arrives damaged / faulty?

Contact us immediately.

If you believe that damage occurred during shipping, please take pictures of the shipping packaging and item(s), this will help us identify how the problem was caused. Once you have contacted us and sent pictures you may well be able to continue using the product until a solution or replacement is arranged.

If you believe that your fin(s) is faulty please take pictures and contact us.

 

What if the wrong item(s) is received?

If there is an error with your shipment, please contact us and we will put it right.

 

What if I have changed my mind?

If you want to return a fin(s) please contact us to discuss, it may be that we can resolve any issues and avoid costly shipping charges.

 

Any questions?

If you have any questions about our returns policy and process before or after purchase please contact us.

 

 

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